DecisionStep

Posts Tagged ‘real-time’

Thursday, July 15th, 2010

Women shoppers, complicated? They still need advice sometimes.

As seemingly uniquely-divulged in AOL’s women’s shopping habits study, women are the most complicated consumers on the planet. They control $4.3 trillion, roughly 73 percent of US household spending.1 And they do it all while juggling work, home and family life.  Thanks AOL! You have now quantified the unquantifiable.

Many – particularly moms – manage to shoehorn 27 hours of activities into the standard 24-hour day.2 It should come as no surprise, then, that 40% shop online during work hours.  They are buying everything from clothes and books for their family to more considered purchases like electronics and home furnishings.

Given the focus on social for online retail, I guess it will be only a matter of minutes before these women ask you to make it easier for them to connect and collaborate with their spouses, friends, family, etc. in real-time while they are on their lunch break trying to buy that new dining room table or new school shoes for her finicky teenager??

Sources:

1 “The New Female Consumer: The Rise of the RealMom.” Advertising Age, November 2009. 2 “Living La Vida Rapida.” AOL/OMD Global Moms Study, July 2008.

Thursday, July 8th, 2010

Social Experiences in E-Commerce

Yesterday our CEO John Jackson had a briefing with Charlene Li, founder of The Altimeter Group, an influential, “research-based advisory firm that helps companies and industries leverage disruption to their advantage.” She provided some very encouraging words and helpful feedback throughout the briefing and also tweeted about the discussion. In advance of the Altimeter Group’s upcoming “Rise of Social Commerce” conference in October, Charlene’s colleague, Christine Tran, wrote this great blog post today mentioning our ShopTogether technology as one of the “7 Social Experiences in E-Commerce,” and the work we do with Mattel and Charlotte Russe (among others).

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Tuesday, June 22nd, 2010

Three Aspects of a Social Strategy Online Businesses Need to Address

There is a lot of marketing “noise” recently around social as it relates to online shopping. With the popularity of Facebook and other social networks, and the race for retailers and other online businesses to solidify their social strategy, we thought we’d provide some context around how we see the market.  Based on our experience working with innovative brands and our extensive discussions with online retailers and other business partners, we see three main categories in social commerce that e-commerce brands need to address:

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