ShopTogether^® Concierge enhances online customer support to create a higher level of personalized service.
ShopTogether Concierge works alone or as a complement to your existing chat or customer-support application. When a customer calls your customer-support center, the sales representative can provide a code that enables the customer to launch a shared shopping experience from the ShopTogether Concierge toolbar. Once connected, the customer and customer-service representative can share product views, compare items and create a favorites list of the items they browse. If your site already features a chat function, ShopTogether Concierge can launch automatically when your customer requests chat support.

Seeing exactly what the customer sees enables your customer-service staff to offer better suggestions, explore alternatives, suggest complementing items and resolve issues more quickly. Chatting and sharing views in real time accelerates transactions, enhances upsell opportunities and reduces returns.

The results are significant. One DecisionStep^® retail client who implemented ShopTogether Concierge realized:

• 100 percent larger order sizes
• 50 percent lower return rate